FAQS

AM I LIMITED TO THE DESIGNS ON YOUR WEBSITE?

Of course not! I am always looking to grow and be challenged as an artist. To request the desserts that will be perfect for you, please visit the custom order page and submit an inquiry!

IS YOUR KITCHEN ALLERGEN-FREE, VEGAN, AND/OR GLUTEN FREE?

My kitchen is not completely allergen-free, as most of my products use milk, eggs, and wheat. However, although an order may not contain nuts or other allergens, I cannot guarantee that there has not been contact with allergenic products due to storage constraints. Submitting your order is an agreement that the customer understands the risks and that Cupcake Craze by Azaria is not responsible for inadvertent allergic reactions.

I do not have any vegan menu items. Dipped strawberries are gluten free, and I can make gluten-free dipped Oreos and pretzel rods! I do hope to expand my menu to include people with dietary restrictions!

WHAT IS THE SHIPPING POLICY?

WHAT ARE THE BENEFITS OF SIGNING UP FOR A CUPCAKE CRAZE BY AZARIA ACCOUNT OR NEWSLETTER?

HOW EARLY IN ADVANCE SHOULD I ORDER?

Since I am in school, I do ask that you place your order at least two weeks in advance, but to make sure I am available when you need me, you can always book in advance! For custom inquiries, I do need at least a month between submission and the date you need your order to allow me to plan the designs and contact you.

HOW DO I PLACE AN ORDER?

You may place an order right here on the website! The Shop page will show you many options, but if you can't find something that's just right for you, submit a custom order inquiry! If you have any questions or problems beyond that, feel free to contact me using the Get In Touch button, email, or social media!

HOW WILL I RECEIVE MY ORDER?

This all depends on how you'd like to receive your order, and what location I am working out of! I offer nationwide shipping for certain products (cookies year-round; cakepops, pretzels, oreos seasonally). You will receive an option for shipping, delivery, and pickup. Delivery and pick-up will only be local based on where I am. When I am at home, in Tucker, I offer pick up and delivery around Gwinnett County. When I am at school, I offer pickup and delivery in Chapel Hill and surrounding areas and Charlotte and surrounding areas. Keep an eye out for announcements for where I am working around the time you need your order! 

WHAT ARE THE PAYMENT OPTIONS?

You may pay using this website during checkout for menu items. For custom orders, I will accept Zelle, ApplePay, Paypal (There is a small fee for Paypal.), Venmo, and Cashapp. 

No deposits are required, but payment is required before shipping or 2 weeks before the pickup/delivery date.

WHAT IS A CAKEPOP?

A cakepop is a delicious and moist bite-sized treat!  It is made by crumbling cake, mixing the crumbs with icing, and dipping the rolled balls into candy to give it a hard shell.

ONCE I GET MY TREATS, HOW DO I CARE FOR THEM?

Cakepops will last 7-14 days in a room temperature environment.  If you would like a crunchier shell, refrigerate the cakepops before serving them. Cookies, pretzels, and oreos are heat sealed, so they can last for 2-3 weeks at room temperature. Cakes and cupcakes can be stored in airtight containers at room temperature for up to a 5 days and still taste fresh and delicious! All aforementioned treats can be frozen for months, thawed, and enjoyed if you want to save some treats for later! Dipped strawberries should be refrigerated and eaten within a few days to ensure freshness!

The shipping date will be agreed upon by the customer and Cupcake Craze by Azaria. I bubble wrap all treats to ensure their safety. Once I drop the order off at the post office, I cannot be held responsible for any shipping delays or damage caused by transit. If your order is lost or arrives broken, please let me know, and I will do my best to help you create a USPS claim. 

Signing up for an account on this website will allow you to accumulate points for each order, and eventually you will earn a reward to be applied to an order! The newsletters will give you insight on what's going on with Cupcake Craze by Azaria, like new products; flavors; or holiday sales! Newsletter subscribers may even receive early access or special deals, too!

Please know that when you trust Cupcake Craze by Azaria with your private information, it will not be sold to any third parties. It will simply be used to contact you and to track how well my business and website are doing!

I GOT A NOTIFICATION THAT MY ORDER WAS CANCELLED. WHAT HAPPENED?

HOW LONG CAN I EXPECT TO WAIT FOR MY ORDER IF I DON'T NEED IT BY A CERTAIN DATE?

If you submit your order and I don't have availability for when you need it, I will cancel your order, contact you, and you will receive a refund. Please make sure to order as soon as possible to ensure that I will be available when you need your order. Additionally, if you order something that I cannot ship, but you are out of the pickup or delivery radii, your order will be cancelled and refunded, and I will contact you to try to help make adjustments or other arrangements.

Typically processing times are between 7-10 days, and shipping can take 2-5 days. Overall, you should expect to receive your undated order 2-3 weeks after you place it. These times may vary during busier seasons, though.